Terms and conditions


Welcome to the MarkFits.com terms and conditions, which apply to all items ordered from www.markfits.com and all the subdomains. Please read these terms and conditions carefully before using either of our sites or ordering any Products.

The current contract language is: English. Other available contract languages are: Deutsch and Français

Creative-M Ltd. is the owner and operator of www.markfits.com (which includes all domains and subdomains connected to markfits.com). We are registered in Switzerland under the company number CHE-440.458.382

By making a purchase at markfits.com the following agreement between the customer (you) and us (MarkFits) is legally binding until further notice.
 

Order

On the Website you will find detailed product descriptions, photos and visualizations of the products that can be acquired.The perception of colours can vary from display to display and we cannot guarantee that the colors displayed by your monitor will be exactly the same color of the product at the time of delivery and / or receiving.

As soon as the order has been placed by you, you will receive an order confirmation by e-mail. You can keep track of your order status by logging into your account and going to "Your order history" at; www.markfits.com. Please note that you have to log in to do this. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order. Please keep in mind that your order will only be processed if you have placed the order correctly and we received authorization from your payment card or your prepayment on our bank account.
 

Prices

The displayed Prices are in Swiss Franc (CHF), Euro (EUR), US Dollar (USD), Pounds Sterling (GBP), Canadian Dollar (CAD) or Australian Dollar (AUD). The final amount of the order will be displayed in the shopping cart.
 

Production and delivery

Your order will be produced in about 2-3 weeks and delivered directly to your delivery address. We use Swiss Post or Fedex for our deliveries, so you can easily follow your order through the tracking system. Your order is professionally packaged.
MarkFits cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries.
 

Payment

Payment can be made by PayPal (Visa, MasterCard, American Express) or Bank transfer. As soon as the order value is paid, the processing of your order will be started. When paying via PayPal the order value will be withdrawn instantly.
 

Perfect Fit Guarantee (Alterations & Refunds)

MarkFits garments are hand-made by experienced tailors, based on the measurements you supply to us. Follow our measurement instructions carefully and the garments should fit - perfectly

If the product you have ordered does not fit you, we will help you find the right measurements so that it can be adjusted at a local tailor.

Take your garments to any local tailor and we will refund the cost of the alterations. The amount limits are:

Jeans - CHF 30.-
Shirt - CHF 20.-

If the cost for the adjustment exceeds these limits, the additional cost is covered by the customer.

To request a refund for the alterations, pls. following this steps:

1. Take your garment to any local tailor (or alterations shop)
2. Have the necessary adjustments made within 20 days of receiving your order.
3. Send us the receipt/bill which also should specify the adjustments made by email to info@markfits.com

In those cases where the garment cannot be adjusted, MarkFits will remake your garments.
We offers one (1) re-production or adjustment per customer and garment type.

The guarantee does not cover marginal adjustments within our tolerances, or if the delivered garment matches the choosen model, style, fit or design when worn.

To claim a remake, do the following:

Contact our customer service at info@markfits.com within 10 days of receiving your order to determine that your garments cannot be altered by a tailor.
Describe your issue as accurately as possible.To fullfill the guarantee we can ask you for photos of you wearing the garment to help you/us adjust the measurements.

We reserves the right to deny remake requests in circumstances where alterations can be made by a local tailor.

After getting the remake approved by MarkFits, send the garments you want replaced to us within 5 days. This shipment will be paid for by the customer.

Creative-M GmbH
Postfach 1306
4800 Zofingen
Switzerland

We will remake your order only once.

Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not offer refunds. This is standard practice for custom-tailored products as there is no resale value. 
 

Cookie policy

Our website stores information and the IP addresses of computers and uses Cookies. A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience. Cookies help us to improve the website and make navigation easier and personalized for you. Specifically, they allow us to:

  • Remember the items in your Shopping Cart
  • Control country and language settings
  • Analyze visitor statistics and behavior
  • To simplify your search
  • To recognize you when you return to our website.

The user can prevent the use of cookies by setting the browser to not accept Cookies. However, if you turn cookies off, you won\'t have access to many features that make your site experience more efficient and most of our services will not function properly.

This website also uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google\'s privacy policy here for further information [http://www.google.com/privacy.html].
 

Personal information

At MarkFits we are committed to maintaining your privacy. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties. Read more about our privacy policy here.
 

Law and jurisdiction

This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with Swiss Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Switzerland.
 

Force Majeure

In case of force majeure the agreement can either be considered as judicially canceled with neither customer nor MarkFits being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. We considers force majeure as: war, mobilization, terror acts, natural disaster, labor related disputes, government edicts, delivery failures from suppliers and other extraordinary circumstances.
 

Changes to our Terms and conditions

Any changes we may make to our Terms and conditions in the future will be posted on this page. These Terms of Sale were last updated in September 2016.